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Welcome to AGOV. Please watch this video to the end, it will provide you with seven very important tips for your AGOV login.Tip 1AGOV generates a recovery code for you when you register. You must keep this code in a safe place. You can use this recovery code to unlock your AGOV account, unless you have performed an additional identity check in AGOV. If you have an identity-checked AGOV account, you will have to repeat the identity check. This will incur additional costs. We therefore strongly recommend Tip 2. If you have forgotten to save your recovery code, you can do it now at agov.ch/me under the menu option «Login factors».Tip 2Buy a FIDO security key and register it as an additional login factor in agov.ch/me. This gives you another emergency anchor in addition to the recovery code mentioned above. If you already have an identity-checked AGOV account, this is your only lifeline. You can find a list of suitable FIDO security keys at agov.ch/fido.Tip 3The AGOV access app cannot be functionally transferred from one smartphone to another, e.g. a new one. Therefore, when changing mobile phones, remember to log in to agov.ch/me one last time with the old mobile phone in order to register the new mobile phone, or the newly installed AGOV access app, in AGOV.Tip 4If you have installed the AGOV access app as a login factor on your smartphone, you must not delete or reset it under any circumstances, as this could lock you out.Tip 5Your AGOV login is personal. Do not pass it on to others. Do not register mobile phones, or FIDO security keys, as AGOV login factors if you do not have sole control over them.Tip 6Keep your email address saved in AGOV up to date, so that we can provide you with email support in the event of a recovery. You can manage your data at agov.ch/me.Tip 7Only scan the AGOV login code on the original AGOV login page. The login page is genuine only if agov.admin.ch is displayed as the domain name. You can find more information at agov.ch/qr.Thank you for your attention. Support is available at agov.ch/help.Please note that account recovery due to lost login factors may be subject to a fee.

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