Published on 10 July 2026
Important tips & videos
You have registered an AGOV account and would like to find out more about using your AGOV account.
7 important Tips for AGOV users
Please watch this video to the end, it will provide you with seven very important tips for your AGOV login.
Welcome to AGOV. Please watch this video to the end, it will provide you with seven very important tips for your AGOV login.
Tip 1
When registering, AGOV asks for your mobile phone number. We strongly recommend that you enter this correctly. This mobile phone number allows you to unlock your AGOV account if you have not also performed an identity check in AGOV. If you have an identity-checked AGOV account, you will have to repeat the identity check. This will incur additional costs. We therefore strongly recommend Tip 2.
Tip 2
Buy a FIDO security key and register it as an additional login factor in agov.ch/me. This provides you with an additional backup option, in addition to the mobile phone number mentioned above. If you already have an identity-checked AGOV account, this is your only lifeline. You can find a list of suitable FIDO security keys at agov.ch/fido.
Tip 3
The AGOV access app cannot be functionally transferred from one smartphone to another, e.g. a new one. Therefore, when changing mobile phones, remember to log in to agov.ch/me one last time with the old mobile phone in order to register the new mobile phone, or the newly installed AGOV access app, in AGOV.
Tip 4
If you have installed the AGOV access app as a login factor on your smartphone, you must not delete or reset it under any circumstances, as this could lock you out.
Tip 5
Your AGOV login is personal. Do not pass it on to others. Do not register mobile phones, or FIDO security keys, as AGOV login factors if you do not have sole control over them.
Tip 6
Keep your email address saved in AGOV up to date, so that we can provide you with email support in the event of a recovery. You can manage your data at agov.ch/me.
Tip 7
Only scan the AGOV login code on the original AGOV login page. The login page is genuine only if agov.admin.ch is displayed as the domain name. You can find more information at agov.ch/qr.
Thank you for your attention. Support is available at agov.ch/help.
Please note that account recovery due to lost login factors may be subject to a fee.
AGOV - a brief introduction
AGOV is the public service login for Switzerland.
You can use it for federal services, and at participating cantonal and communal authorities.
If you want to fill out your tax return electronically, for example.
The AGOV login is simple and secure, as it does not use passwords.
Open your desired public services application on your computer and scan the QR code using the AGOV access app on your smartphone.
And that's it – you're already logged in.
The AGOV access app can be protected either with the biometrically secure access on your smartphone or with an app PIN.
You can download the AGOV access app for smartphone free of charge from the Apple App Store or Google Play Store, and register it in AGOV.
As an alternative or complement to your smartphone, you can use passkeys, also known as FIDO tokens.
These are available from specialist retailers.
When you register with AGOV for the first time, you do not have to present your official identification, e.g. ID card or passport.
If an application that uses AGOV as a public service login requires an identity check, AGOV automatically offers options for presenting official photo identification.
This identity check is then valid for 5 years across the entire AGOV ecosystem.
As soon as the Swiss state eID is available, it can be used directly instead of the AGOV access app.
The identity check then happens automatically.
The AGOV access app will remain as an alternative.
You can set up your free AGOV login at any time on the agov.ch website.
AGOV - demonstration
This video shows how to log in to Swiss public service applications with AGOV, and takes you through the one-time self-registration process.
AGOV is a simple and secure login procedure which is used by many Swiss authorities for their eGovernment applications.
For example, online tax returns in the cantons, online VAT calculations with the Federal Government, and lots more besides.
Most people use the AGOV access app on their smartphone as a login factor for AGOV.
Let's take a look at how that works.
First, call up the desired public service application online.
Start the login procedure in that application.
It will redirect you automatically to AGOV.
Open the AGOV access app on your smartphone and use it to scan the QR code displayed in AGOV.
Your smartphone will now check whether the smartphone belongs to you.
In the example here, the check takes place with FaceID.
Once you have successfully completed the authentication process on your smartphone, you are also automatically logged in to the public service application.
Incidentally, you can also use a so-called passkey instead of a smartphone.
You might have heard of FIDO tokens, which are available from specialist electronics retailers.
The agov.ch/fido website lists a selection of FIDO tokens that can be used with AGOV.
The best solution is to register both a smartphone and a passkey for your AGOV login.
That way, you always have a backup login factor.
You can set up an AGOV login online quickly, easily and free of charge.
Simply call up your desired public service application, start the login procedure and then, in AGOV, click on the «Register now!» interface.
Here, you will see the QR codes enabling you to find the AGOV access app directly in the Apple App Store or Google Play Store.
Download the AGOV access app to your smartphone.
Once the app is installed, you can start the registration process.
Click on «Start» and enter your email address.
You will receive an email with a code. Enter this code now.
Then you enter your personal details, select a login factor such as the AGOV access app, and connect the AGOV access app on your smartphone once by scanning the QR code shown here.
AGOV supports recovery with your phone number.
This will allow you to recover your account with an SMS should you lose access to your login factors.
This completes the registration process.
You can now use your AGOV login.
AGOV is a simple and secure login.
You can find more information on the agov.ch website.
ID/passport verification online
Willkommen bei AGOV.
Für gewisse Online-Dienste benötigen Sie ein überprüftes AGOV-Konto.
Dies kann zum Beispiel erforderlich sein, wenn eine Zielapplikation eine bestätigte Identität verlangt.
In diesem Fall werden Sie automatisch zur Identitätsprüfung weitergeleitet.
Dieses Video zeigt Ihnen, wie Sie die ID/Pass-Verifikation online mit einem Smartphone oder Tablet durchführen.
Für die Verifikation benötigen Sie ein bestehendes AGOV-Login, einen gültigen Pass oder eine gültige Identitätskarte, ein Smartphone oder Tablet mit Kamera sowie eine stabile Internetverbindung.
Zudem müssen Sie Ihr AGOV-Login mit der AGOV access App oder mit einem FIDO-Sicherheitsschlüssel bestätigen können.
Starten Sie die Verifikation in AGOV, bestätigen Sie Ihre Identität und wählen anschliessend beim Verifizierungsanbieter die Option Smartphone und Tablet.
Notieren Sie sich die angezeigte Ident-ID und Scannen Sie den QRCode mit Ihrem Smartphone oder Tablet.
Installieren Sie die App IDnow AutoIdent, falls sie noch nicht installiert ist.
Öffnen Sie die App, geben Sie Ihre notierte Ident-ID ein und folgen Sie den Anweisungen auf dem Bildschirm.
Legen Sie danach Ihr Ausweisdokument bereit.
Achten Sie auf gute Beleuchtung und darauf, dass Ihr Ausweis vollständig sichtbar und gut lesbar ist.
Die App führt Sie nun Schritt für Schritt durch die Prüfung.
Dabei wird Ihr Ausweisdokument erfasst.
Je nach Dokument werden die Vorder- und Rückseite oder die Datenseite des Passes benötigt.
Anschliessend werden Sie aufgefordert, Ihr Gesicht mit der Kamera aufzunehmen.
So wird geprüft, ob Sie die Person auf dem Ausweisdokument sind.Halten Sie Ihr Smartphone oder Tablet ruhig und folgen Sie den Hinweisen in der App.
Wenn alle Schritte abgeschlossen sind, wird Ihre Verifikation geprüft.
Dies kann bis zu 24 Stunden dauern.
War die Prüfung erfolgreich, ist Ihr AGOV-Konto identitätsgeprüft.
Sie können danach den gewünschten Online-Dienst nutzen.
Weitere Unterstützung erhalten Sie im AGOV-Hilfeportal unter agov.ch/help.
AGOV videos for authorities
The Swiss Federal Chancellery produces informative videos on various AGOV-related topics for the attention of Swiss authorities and other AGOV relying parties: AGOV videos for authorities.